Note: This poem emerged from my reflections, as well as those of others, while working as a staffer during the System Work course—unpacking the layers of work that come with the act of service and giving.
In the quiet hum of preparation, the staffers stand,
Setting the stage with a steady hand.
The room is ready, the coffee brewed,
A space for learning, calm and renewed.
In quiet corners, their presence stays,
A gentle hand that eases the days.
A latecomer’s question, a misplaced chair,
A moment of need—they’re always there.
With each act of service, they grow and bend,
In the art of giving, they too, must mend.
“It’s not about me,” their mantra remains,
A quiet resolve that softens the strain.
In this role, they learn to reflect,
A mirror to the system, revealing each facet.
With courage to gaze and not shy away,
Embracing the unseen, come what may
A warm glow ignites when "thank you" is shared,
Familiar emotions weave, a comfort declared.
Yet some feelings swirl, strange and new,
Unique emotions that this role can construe.
Embracing them fully, for they carry clues,
Lessons unfolding, in diverse hues.
As experiences blossom, both bitter and sweet,
In serving others, their growth is complete.
Staffers live in the stillness of care,
Always giving, with hearts laid bare.
Not easy, not showy, yet meaningful still,
A testament to purpose, to service, to will.
PS: This article is Part 3 of the 'Why System Work?' trilogy. Part 1 explores the work of the facilitator, and Part 2 talks about the work that the participants take on.
